When considering the many advantages of wireless fleet management, however, don’t overlook the opportunity to use this proven technology to ramp up one of the most important components of your business – customer service.

GPS tracking provides the tools and data you need to deliver faster, better service, regardless of the product you sell or the work you do for customers or constituents. Whether you’re a small-to-medium size private company, large public enterprise, public utility or government agency, a telematics solution from Metro GPS can help you:

* Improve on-time arrivals and response times

* Know where your vehicles are at all times so you can dispatch the closest vehicle to your customers locations - saving time, fuel, and providing the fastest most efficient customer service at all times.

* Improve customer relations by verifying time spent on each job

* Protect your company’s public image and brand by improving driver behavior on the road

* Build your reputation as a reliable service provider or vendor

* Create a competitive advantage through superior customer service

Great customer service is a cornerstone of any successful business. When you know where your vehicles are and what they’re doing, you can provide customers with up-to-date information on expected delivery and service times.  When drivers spend less time driving to a customer or job site and more time doing the work at the destination, it increases customer satisfaction. When you spend less time managing vehicles and drivers and more time on your customers, you get more repeat business. And when emergency response vehicles get there quicker, it can even save lives.

Protecting Your Reputation

It takes hard work and good service to build a reputation as a responsible business or public agency.  Wireless fleet management from Metro GPS can help protect your reputation by preventing negative perceptions that often get formed when drivers misbehave on the road. By monitoring driver and vehicle performance 24/7, you can reduce speeding, hard braking, and other unsafe driving habits that don’t reflect well on your business. More important, you can use system data to coach drivers to develop safer and more efficient driving habits that enhance the general public’s perception of your company. You can also improve your image as an environmentally aware organization by cutting down on unnecessary idling.

Metro GPS tracking can also help protect your reputation by defending against unsubstantiated claims against drivers. For example, a driver might be falsely accused of speeding in a school zone, or be blamed for causing an accident they weren’t part of.  Wireless fleet management can help defend against these types of claims by providing the precise speed and location of every vehicle in your fleet. You can also use landmarks to provide a historical record of when vehicles visited designated locations for a selected date and time range.

It’s easy to talk about great customer service, but much harder to actually deliver. With Metro GPS vehicle tracking technology, you can become known as a company or public agency where customer service is more than just a slogan on the wall.